DELIVERY & SHIPPING COSTS.
| Destination |
Cost |
Delivery Time |
| Europe Zone 1 |
Standard Delivery: €10 (FREE over €150)
Express Delivery: €18
|
2-7 business days
|
| Europe Zone 2 |
Standard Delivery: €10 (FREE over €150)
|
3-9 business days
|
| France |
Standard Delivery: €8.50 (FREE over €150)
Pick-up Point Delivery: €7.50 (FREE over 150€)
Express Delivery: €15
|
2-4 business days
|
| Iceland |
Standard International Delivery: €25
|
4-9 business days
|
| Israel |
Standard International Delivery: €20
|
4-9 business days
|
| Norway |
Standard International Delivery: €15
|
4-9 business days |
|
Switzerland
|
Standard International Delivery: €10
|
3-5 business days
|
|
United Kingdom
|
Standard Delivery: €10 (FREE over €150)
|
3-5 business days |
*Unfortunately we are unable to deliver to Russia, Ukraine, Indonesia, Dutch Caribbean, French Caribbean, Réunion, Guam or Channel Islands.
Europe Zone 1: Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain (without Canarias), Austria, Denmark, Ireland, Sweden
Europe Zone 2: Greece, Finland, Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Poland, Cyprus, Malta
SHIPPING DURING SALE PERIODS
Please allow up to 5 business days for orders to be dispatched.
Our warehouse will be working overtime to ship out an increased volume of orders during sale periods so please keep this in mind when placing an order as we are unable to make any changes once your order has been finalised.
If you need to update your shipping details please call customer service on +33547649328 as soon as possible.
ORDER PROCESSING TIME
We aim to dispatch all orders within 24 hours between Monday - Friday.
Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be dispatched.
ORDER TRACKING
Once your order has been picked up from our warehouse, you'll receive an email from the courier company with a tracking number & delivery estimate.
All orders are shipped with an Authority to Leave – This gives the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.
CAN I CHANGE MY ADDRESS AFTER MY ORDER IS PLACED?
Please note: any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.
As there is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!
UNITED KINGDOM CUSTOM & DUTIES
We are happy to announce that we deliver all UK orders DDP (Delivery Duty Paid). It simply means that you won't have to pay for any duties or taxes at delivery!
INTERNATIONAL CUSTOMS & DUTY CHARGES
Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.
If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional €10 will be deducted to cover return shipping costs.
