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*Please note: If you have purchased other products in conjunction with the Coasting Tote Bag the entire order will not be dispatched until Monday 4th September August.*
SHIPPING TIMES DURING SALE PERIODS
Please allow up to 5 business days for orders to be dispatched. You will receive shipping updates and tracking via email as soon as your order is shipped.
Our warehouse will be working overtime to ship out an increased volume of orders during sale periods so please keep this in mind when placing an order as we are unable to make any changes once your order has been finalised.
All returns requests must be made here.
If you need any help contact us at email@example.com.
Please allow 7 business days for your return to be processed during sale periods.
PLEASE NOTE: we do not accept returns on underwear & intimates. All products must be returned following our regular returns conditions (unworn, unwashed, all tags still attached and in original packaging).
We know sometimes picking the right size for christmas gifts can be hard! To help you out, we have extended our returns period to 45 days. Returns must be lodged via our online returns portal within 45 days and must comply with our regular returns conditions. Full priced items will be valid for a refund or store credit, sale items available for a store credit only.
Please note: orders must have been placed between 22nd November - 23rd December to be valid for 45 day return period, any orders placed after this date or purchased during a flash sale won’t be included.
We accept payment via Credit Card, Klarna and Google Pay.
Discount codes are not valid on already reduced items and during sale periods.
|Europe Zone 1||
Standard Delivery: FREE orders over €75
Standard Delivery: €5 orders over €75
Express Delivery: €15
2-7 business days
|Europe Zone 2||
FREE orders over €150
€13 orders under €150
3-9 business days
FREE orders over €50
€5 orders under €50
Express Delivery: €10
2-4 business days
4-9 business days
4-9 business days
||4-9 business days|
3-5 business days
FREE orders over €75
€10 orders under €50
|3-5 business days|
*Unfortunately we are unable to deliver to Russia, Ukraine, Indonesia, Dutch Caribbean, French Caribbean, Réunion, Guam or Channel Islands.
Europe Zone 1: Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain (without Canarias), Austria, Denmark, Ireland, Sweden
Europe Zone 2: Greece, Finland, Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Poland, Cyprus, Malta
Please allow up to 1 week to dispatch during busy sale periods.
You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.
If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.
We are happy to announce that we deliver all UK orders DDP (Delivery Duty Paid). It simply means that you won't have to pay for any duties or taxes at delivery!
For countries outside EU : Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.
Unfortunately, as per our refunds & returns policy we are unable to cancel any orders once they have been placed. If you are still unhappy when you receive your items, you can return the item to us via our Returns page.
Please see our Returns page.
Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use.
Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued.
If you wish to return an Afends item that you purchased through one of our retailers, please contact them directly.
We do not accept returns on items that were not purchased through our online or concept stores.
While our core range of premium classics are restocked each season, Afends is constantly evolving. We are always looking for new ways to improve sustainability and quality, therefore no two seasons are the same.
However, signing up to our restock notification helps us know what particular styles you are loving. Select the size of the sold-out size of the product you are after, enter your email and you will be the first to know if and when it comes back into stock.
The best way to keep up to date with all our new styles is to join our mailing list - you can do so at the bottom of this page and score 15% off your first order!
Our products are designed and produced in Byron Bay, Australia and manufactured by our mates in China.
We visit our factories four times PLUS a year to make sure the working environment is suitable and safe for all the factory workers and that the quality is to standards.
You can read more about our factories here.
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