Your Cart: 0 Items
Total: €0 EUR
CHECKOUT

Select a Country.

You now have the option.

Shop USA Shop AUS Shop EUR

Covid-19 Shipping Delays

We are currently experiencing delivery delays for UK & EU orders due to Covid. Please allow an average of 15 working days for deliveries.

Governments across the United Kingdom and Europe including France, Germany, Spain, Italy, Slovenia, Belgium, and Greece have advised that due to the increasing infections of COVID-19, they have increased restrictions in an attempt to slow the spread of the virus. As a result, there may be some delivery delays to these destinations, and the delivery time may be shorter or longer than estimated. The delivery delays are because of the impacts of COVID-19, including due to airline capacity, high volumes, and in-country delivery impacts.

What payment methods do you accept?

We accept payment via Credit Card, Klarna and Google Pay. All orders are charged in EUR upon checkout.

Can discount codes be used on sale products or during promotional periods?

Discount codes are not valid on already reduced items and during sale periods.

What are your shipping costs and delivery times?

 

Destination Cost Delivery Time

Europe

Orders up to 50: 10 

Orders above 50: FREE

Express Post: Arrives in 3-5 business days (Metro Areas Only)

***Please note due to COVID, average delivery time is 15 business days

Rest of the World

Orders up to 120: 25 

Orders above 120: FREE

Express Post: Arrives in 3-5 business days (Metro Areas Only)

***Please note due to COVID, average delivery time is 15 business days

Please allow up to 1 week to dispatch during sale periods, especially during our Boxing Day & EOFY sale period and when there are multiple public holidays.

How do I track my package?

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.
If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.

Do I have to pay duty charges or import tax on international orders?

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional €10 will be deducted to cover return shipping costs. 

Can I return an item?

Please see our Returns page.

Have you received my return?

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. 
Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued.

Can I return an item I purchased through one of your retailers to you directly?

If you wish to return an Afends item that you purchased through one of our retailers, please contact them directly.
We do not accept returns on items that were not purchased through our online or concept stores.

Do you restock items that have sold out?

While our core range of premium classics are restocked each season, Afends is constantly evolving. We are always looking for new ways to improve sustainability and quality, therefore no two seasons are the same.

However, signing up to our restock notification helps us know what particular styles you are loving. Select the size of the sold-out size of the product you are after, enter your email and you will be the first to know if and when it comes back into stock. 

The best way to keep up to date with all our new styles is to join our mailing list - you can do so at the bottom of this page and score 10% off your first order!

Where are your products made?

Our products are designed and produced in Byron Bay, Australia and manufactured by our mates in China.
We visit our factories four times PLUS a year to make sure the working environment is suitable and safe for all the factory workers and that the quality is to standards.

You can read more about our factories here.

Please Select a Region.

You now have the option.

This website uses cookies to ensure you get the best experience on our website. Details can be found in our Privacy Policy

View Full Product Details