Frequently Asked Questions

What payment methods do you accept?

We accept payment via Credit Card, Klarna and Google Pay.

Can discount codes be used on sale products or during promotional periods?

Discount codes are not valid on already reduced items and during sale periods.

What are your shipping costs and delivery times?

*Unfortunately we are unable to deliver to Latvia, Lithuania, Russia, Ukraine Indonesia, Dutch Caribbean, French Caribbean, Réunion, Guam or Channel Islands. 

Please allow up to 1 week to dispatch during busy sale periods.

How do I track my package?

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.
If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.

Do I have to pay duty charges or import tax on international orders?

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional €10 will be deducted to cover return shipping costs. 

Can I change/cancel my order?

Unfortunately, as per our refunds & returns policy we are unable to cancel any orders once they have been placed. If you are still unhappy when you receive your items, you can return the item to us via our Returns page.

Can I return an item?

Please see our Returns page.

Have you received my return?

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. 
Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued.

Can I return an item I purchased through one of your retailers to you directly?

If you wish to return an Afends item that you purchased through one of our retailers, please contact them directly.
We do not accept returns on items that were not purchased through our online or concept stores.

Do you restock items that have sold out?

While our core range of premium classics are restocked each season, Afends is constantly evolving. We are always looking for new ways to improve sustainability and quality, therefore no two seasons are the same.

However, signing up to our restock notification helps us know what particular styles you are loving. Select the size of the sold-out size of the product you are after, enter your email and you will be the first to know if and when it comes back into stock. 

The best way to keep up to date with all our new styles is to join our mailing list - you can do so at the bottom of this page and score 15% off your first order!

Where are your products made?

Our products are designed and produced in Byron Bay, Australia and manufactured by our mates in China.
We visit our factories four times PLUS a year to make sure the working environment is suitable and safe for all the factory workers and that the quality is to standards.

You can read more about our factories here.