Returns & Refunds
If you have any questions about our policy please send us an email at customersupport-eu@afends.com, and we'll help you out!
Order didn’t work out? No sweat, it happens!
We gladly accept returns for items in original unworn condition with tags attached.Returns must be lodged within 30 days from date you received your goods and we will provide you with an exchange or refund.
HOW TO CREATE A RETURN
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Click below link to returns portal, select the items you’d like to return. Once your return request approved, you will receive instructions to send back product(s). |
Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries. Check out their website. For UK customers, we send you a shipping label. A return fee of 10GBP will be deducted from your refund. |
REQUEST A RETURN
RETURNS FAQS
Return Conditions
All products must be returned:
- Unworn and unwashed
- All tags attached with original packaging
- Free from make up, animal hair and any scent (including deodorant, perfume or washing powder)
- Swimwear must have hygiene seal intact
We do not accept returns on the following items:
- Intimates & underwear
If your items do not meet these conditions, your return request will be denied.
Please note: If your return request is denied and you don’t respond to the email you received from our customer service team within 3 weeks, your item(s) will not be returned to you.
Faulty or Incorrect Items
If you think you have received a faulty or incorrect item, please head to our returns centre here and enter in the email address used to place your order.
Your eligible item(s) will be available for free return, just select the item(s) you need to return and lodge return under reason 'faulty'.
Upload clear digital images of issues found for the team to assess.
The return status will update to 'return pending approval' and we will contact you within 24 hours to work on a resolution.
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We are happy to replace goods in the case of a manufacturing fault. Afends does not accept returns on items damaged by general wear and tear. Afends reserve the right to determine a genuine fault in the clothing. If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate
Still not sure? send us an email at customersupport-eu@afends.com, and we'll help you out.
Exchanges
Rest easy, you have 30 days to request returns and/or exchanges for items purchased at eu.afends.com. Items must be in new, unused condition with the original packaging and tags.
Still not sure? send us an email at customersupport-eu@afends.com, and we'll help you out.
Refunds
Refunds are eligible for usually within 5 days of receiving your goods.
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Depending on your payment method the funds may take 2-3 business days to clear back into your account.
All refunds will be processed back to the original payment method used to place the order.
If you have used a combination of store credit, credit card, PayPal or AfterPay then your store credit will be re-issued as a gift card and your payment refunded.
Still not sure? send us an email at customersupport-eu@afends.com, and we'll help you out.
When will my Return be processed?
We will process your return within 5 business days from the time of receiving your items.
Please allow 7 business days for your return to be processed during sale periods.
We will notify you via email once your return has been processed.
Please note: It can take up to 21 days for returns to arrive at our warehouse depending on the postage times and the return location.
Still not sure? Send us an email at customersupport-eu@afends.com, and we'll help you out.
Can I change my return once it has been lodged?
Unfortunately, once a return has been lodged, we are unable to make any changes to it.
This includes changing your option from a refund to an online credit and vice versa.
If you simply wish to keep your items, please email our customer service team so we can close your return and refund you the returns label price if you were required to pay.
Still not sure? Send us an email at customerservice-eu@afends.com, and we'll help you out.
Can I return an Item purchased from one of your independent retailers?
If you wish to return an Afends item that you purchased through one of our retailers, you will need to contact them directly.
We do not accept returns on items that were not purchased directly from our online store.
Still not sure? Send us an email at customerservice-eu@afends.com, and we'll help you out.
